• The sooner the better. We recommend that you plan your move as far in advance as possible and involve the removal company.
• Depending on the service, queues can vary from 3 days to 2 weeks.
• We always try to find a time that suits our clients.
• We recommend booking at least 7-14 days in advance to receive your desired service.
• See also Moving service – packing and planning.

• By making an enquiry and placing an order on www.kolimisroom.ee, the customer confirms and agrees to the terms of use on this page.
• Please give as much information as possible about the service you are interested in and the environment in which the work will take place.
• For the removal service: the addresses of the origin and destination, the floors, whether there is a lift, as precise a list as possible of the items to be removed, whether you want us to pack them, whether you want us to pack the items and deliver them earlier, whether the furniture needs to be dismantled or assembled, whether there are narrow doors or corridors, 2 floors inside the apartment or other special features, how close you can park to the door and whether parking is free, whether there are particularly heavy items: from 80 kg.
• For furniture assembly and installation services: exact address, product information, e-shop link or drawings, whether you want us to deliver the furniture.
• In the case of furniture assembly and installation, we kindly ask you to make as much space as possible in the room before the arrival of the installers in order to speed up the installation process.
• In the case of transport, as precise information as possible about the goods, whether you want delivery to your house or to your room, the exact address and floor, the exact pick-up location and the necessary documents for collection.
• Once you’ve provided the information, we can conveniently deliver the goods to your home or business at a time convenient to you, and you can comfortably take care of your own business at the same time.
• Removal of old furniture: exact pick-up address and floor, pictures of the products to be disposed of, if possible with dimensions and approximate weight.

• We mainly help you move, transport and assemble furniture within Estonia.
• We are based in Tallinn. We also carry out weekly deliveries with two furniture installers from Tallinn to Tartu and Viljandi and install furniture there. For sale in Estonia by agreement.

• Send us as much information as possible about your desired removal service or transport request and we will help you choose the size of the vehicle, whether you need a small van or a large rear-loader.

• The customer is free to choose the form of removal service. The concept of removal service as a whole includes packing, dismantling or assembly of furniture, loading and unloading of items into the removal van and transport between the place of departure and the place of destination.
• We also carry out separate in-store delivery of goods to the room and assembly and installation of new furniture.
• In addition, we also offer the recycling of old furniture.
• However, the customer does not have to do all of the above, but can also pack their own personal belongings, disassemble and reassemble their own furniture, and if they wish, just order a removal truck and driver and do the rest.
• In practice, the most common option is to pack your personal belongings in boxes yourself, have the removal company dismantle or assemble and unpack the furniture, and carry out the loading and transport.
• We’re here to help you with either a partial or full move and make your move worry-free.

• For delicate items and dishes, pack them in either packing paper or other cushioned moving boxes.
  Clothes and soft items can be packed in either plastic bags or appropriate moving boxes.
• Particular attention should be paid to electronics and glassware. Could be protected with corrugated cardboard, cardboard nails, bubble wrap and packing film for maximum protection.
• We recommend that you mark boxes and bags according to their contents and rooms, so that the goods you are moving can reach their destination more quickly.
• We hold our customer’s property, but we cannot be held responsible for any property packed by the customer.
• For full liability of the property, the removal company should also be contracted to provide a packing service from the removal fridge.

• See our price list.
• Hourly prices for services are set out in the price list. VAT will be added to the prices.
• Services on public holidays, weekends and evenings from 18:00 to 9:00 in the morning by arrangement!
• The working time calculation starts when the removal team starts the journey from the Kolimisrõõm OÜ warehouse (Punane 42 Tallinn) to the place of departure and ends at the Kolimisrõõm warehouse. On average, in Tallinn, the service adds approx. 0,5h.
• Outside Tallinn, a per kilometre surcharge applies.
• Working hours are calculated to the nearest half hour.
• The minimum calculation is 1 (one) hour of work, unless otherwise agreed.
• When packing, the price of the packing material will be added according to our price list and the actual cost.

Terms and conditions of Kolimisrõõmu OÜ:

• For private clients, either by invoice or cash after the work is done.
• For private customers, the invoice is payable within 1 (one) working day from the date of issue.
• For business customers, as agreed.
• At the end of the service, the client will be asked to sign a file on the mobile phone of the employee by the service provider. By signing, the Customer confirms that the goods to be shipped have been delivered and that there are no claims. Before signing, please make sure that the goods you are moving are in order.
• Moving joy vans are equipped with GPS devices that accurately time the movements of the vehicles and the loading times on site.

• In the event of cancellation or modification of the booking less than 24 hours in advance, Kolimisrõõm OÜ has the right to charge the cancellation fee for the first agreed working hour.
• Cancellation of the service can be done by email – info@kolimisroom.ee

• The parking space is the responsibility of the customer – If possible, contact the PO to keep the nearest parking space free for the duration of the service.
• If there is a charge for parking, the customer pays for it.
• When moving in, please arrange a parking space for the removal van(s) or a permit as close as possible to the entrance of the building, otherwise moving in will take considerably longer as blocking the pavement and driveway is prohibited.

• The removal firm shall be liable for any damage caused to the customer’s property or the surrounding environment during loading or transport.
• Kolimisrõõm is not liable for breakage of the goods and for any defects that may arise if the goods were inadequately packaged, incorrectly packaged or not packaged at all by the Customer.
• We recommend using the Joy of Moving packaging service. With our packing service, we protect your belongings safely from possible damage during the move and transport.
• The removal company is not liable for any consequences caused by the Client or other third parties not connected to the removal company (for example, the Client and friends or family helping to load the items). This point covers all kinds of material damage and all kinds of bodily injury resulting from incorrect working practices.